Refund Policy

This Cancellation & Refund Policy explains how EngajarXP Technologies Pvt. Ltd. (“GroXP,” “we,” “us,” or “our”) handles cancellations and refunds for paid GroXP products and subscriptions, including StorylineXP and ChirpXP.

We aim to be fair to customers while accounting for the fact that GroXP products are digital software services, not physical goods.

1. Cancellation policy

• Cancellation requests will be considered if they are made immediately after placing an order or starting a paid subscription, and before the account or workspace has been provisioned or used.
• Once access to StorylineXP, ChirpXP, or another paid GroXP service has been activated, or once work on a custom setup has begun, a cancellation request may not be accepted.
• You may cancel a recurring subscription to stop future renewals. Cancellation of a renewal does not, by itself, entitle you to a refund of fees already paid for the current billing period.

2. Refund policy

• Fees for GroXP products are generally non-refundable once the Service has been made available, except as required by law or as we expressly agree in writing.
• If you believe you were charged in error, did not receive access, or received a service that does not match what was purchased, contact us within 7 days of the charge or of first access, whichever is later. We will review the request and decide on a refund, credit, or other remedy.
• Duplicate charges, failed provisioning, or billing errors that we confirm will be refunded or credited.
• Where a refund is approved by EngajarXP Technologies Pvt. Ltd., it typically takes 16–30 days to reach the original payment method, depending on the payment provider and your bank.

3. How to request a cancellation or refund

Send your request to hello@groxp.com with:

• The email address used on the order or account
• The product (StorylineXP, ChirpXP, or other GroXP service)
• The date of purchase and invoice or transaction reference, if available
• A brief description of the issue

Paid plans, custom work, and enterprise agreements may include additional commercial terms that take precedence over this policy if they conflict.

4. Changes to this policy

We may update this policy from time to time. The date at the top of this page is the latest revision. Material changes will be posted on this page.

5. Contact us

If you have questions about this Cancellation & Refund Policy, contact:

EngajarXP Technologies Pvt. Ltd.
Email: hello@groxp.com
Address: Kiran Sankalp, Flat No. 209, Sr. 128, Maharashtra 411021, India